All animals are guaranteed to be healthy, feeding and properly sexed. If there is any problems or not 100% satisfied with the purchase, please contact us within 24 hours of arrival. (Always take pics of your new arrival for any future reference)
Shipping: Animals will be shipped with FedEx for next day delivery. Shipping cost is included on all Ball Pythons (excluding sale items and other reptiles). We ship Monday – Thursday excluding holidays which FedEx observes. Our cut off time for same day shipping is 1 pm est. We will only ship orders to your location when temperature lows are above 40f degrees and highs below 92f degrees. If temperatures are beyond those limits we can possibly ship to the FedEx facility near your location for pick up or schedule shipment when the weather permits.
Shipping on all other reptiles will be $49.
Live arrival guaranteed. We guarantee live arrival on all of our shipments and make sure that all snakes are properly shipped in appropriate packaging with heating or cooling elements.
Live arrival guarantee will be voided if customer (you) is not present for first attempted delivery by FedEx, making changes to shipment without consulting with us first or providing incorrect delivery address.
Customer is responsible to know their local laws in keeping selected reptile.
If there is any special request regarding delivery, please notify us in the note section on the checkout page or contact us directly via email or phone.
We offer a 30 or 60 day plan. The 30 day plan require a 25% deposit and the remaining balance to be paid off within 30 days. The 60 day plan is available for orders over $500. A 25% deposit is required and from the remaining balance, 2 equal payments would be needed on the 30th and 60th day of the payment plan. If you have any other questions please let us know.
Deposit will be forfeited on payment plans that are not completed. If deposit is forfeited, customer can use the deposit amount on a future purchase at full price within a four month period of initial deposit.
Sales and Special Offers:
From time to time we have sales and special offers. We notify customers that subscribe our newsletter first and also post updates on our Facebook/Instagram accounts. The animals that have any sales logo do not include free shipping. Shipping is $40 for those items. You will only be charge one shipping fee if multiple items are purchased.
On special offers for regular priced items with percentage discount, those items will include Free Shipping. Use code provided for that promotion.
No payment plans available on any Sales and Special Offer items.