All animals are guaranteed to be healthy, feeding and properly sexed. If there is any problems or not 100% satisfied with the purchase, please contact us within 24 hours of arrival. (Always take pics of your new arrival for any future reference)
Shipping: Animals will be shipped with FedEx for next day delivery. Shipping cost is included on all Ball Pythons (excluding sale items and other reptiles). We ship Monday – Thursday excluding holidays which FedEx observes. Our cut off time for same day shipping is 1 pm est. We will only ship orders to your location when temperature lows are above 40f degrees and highs below 92f degrees. If temperatures are beyond those limits we can possibly ship to the FedEx facility near your location for pick up or schedule shipment when the weather permits.
Shipping on all other reptiles will be $49.
Live arrival guaranteed. We guarantee live arrival on all of our shipments and make sure that all snakes are properly shipped in appropriate packaging with heating or cooling elements.
Live arrival guarantee will be voided if customer (you) is not present for first attempted delivery by FedEx, making changes to shipment without consulting with us first or providing incorrect delivery address.
Customer is responsible to know their local laws in keeping selected reptile.
If there is any special request regarding delivery, please notify us in the note section on the checkout page or contact us directly via email or phone.
When receiving your reptile from us please send us a photo of the reptile within 24 hours to ensure both parties have proof of how the condition of the reptile is received. You can send that to firstname.lastname@example.org. Please keep the box and contents for 2 weeks in case a return needs to be made.
We cannot guarantee the temperament of the reptiles we sell. You can request for us to make an assessment on the temperament of a reptile you are interested in. We will advise with the best judgement but keep in mind the way we handle a snake or lizard might be different than how you would, so our results might not be the same.
Issues. As stated above if you have any concern with the reptile you received within the first 24 hours let us know and we will go over the issue. If there is any concern you have with the reptile you received, it’s always best to send us an email the day you observe the issue even if it’s something minuscule. That way we have record on email if we need to reference an issue at a later time.
Returns. We strive to send quality reptiles to avoid any returns. If there is something wrong with the reptile you received within the first 24 hours, received an incorrect reptile or after communications regarding an issue that never got resolved, we will cover the shipping charges on the return. Any other return that we accept that do not fit in the above requirement will require shipping charges to be covered by the buyer. Those shipping charges are for the shipping to the customer and shipping charges to return to us. (This goes for items with free shipping as a shipping charge has been paid). Shipping charges will vary depending on location.
Any feeding concerns contact us, and we can go over how we can get your snake feeding again.
We offer a 30 or 60 day plan. The 30 day plan require a 25% deposit and the remaining balance to be paid off within 30 days. The 60 day plan is available for orders over $500. A 25% deposit is required and from the remaining balance, 2 equal payments would be needed on the 30th and 60th day of the payment plan. If you have any other questions please let us know.
Deposit will be forfeited on payment plans that are not completed. If deposit is forfeited, customer can use the deposit amount on a future purchase at full price within a four month period of initial deposit.
Sales and Special Offers:
From time to time we have sales and special offers. We notify customers that subscribe our newsletter first and also post updates on our Facebook/Instagram accounts. The animals that have any sales logo do not include free shipping. Shipping is $40 for those items. You will only be charge one shipping fee if multiple items are purchased.
On special offers for regular priced items with percentage discount, those items will include Free Shipping. Use code provided for that promotion.
No payment plans available on any Sales and Special Offer items.